CommentI was very clear when I negotiaited the bike that I was registering in my home state of SC and needed the title for my trip scheduled 2 days after the purchase. No problem, they told me monday morning they would send my salesman to the dmv for y title and I was to pick it up at noon. I called as instructed at 1145 only to be told I misunderstood and that I was to go to DMV myself for the title. On Sunday I clarified numerous times that the title would be attained by someone at the dealership and that I in fact didnt need to go to the DMV to attain the title.I signed the power of attorney so that the title could be issued without my presence. When I arrived for my title on Monday I was treated as if I was out of controll and informed that they had gone out of their way to do what I needed and that the salesman had given me false info. I in fact watched the salesman get all his info from the sales manager and finance manger. He did not answer any of my questions without first clarifying with his managers. He was an awesome salesman and was the only person in the dealership that went out of his way to help me with what I needed.
I in fact did get my title that day and asked for information about general managers and corporate headquarters and was told I was difficult and threatening and I was invited to wait outside till the deal was finished.I was provided with first names of everyone I dealt with and no phone numbers were available for me. I will never do business with metro motorsports and you would think that a business that deals in luxury items like jetskis motorbikes and the such would provide better customer service.I certainly will be taking my disposable dollars elsewhere and will continue to research upper management and lodge my complaints to them.
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